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Privacy Policy

Last Updated: 11/16/2025

1. Introduction

Sila Miami (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our contact forms, sign up for our newsletter, or use any other features we provide.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect limited personal information that you voluntarily provide when interacting with our website.

Information You Provide Directly

  • Contact Form: full name, email address, phone number, and message text.
  • Newsletter Signup: email address only.

Information Collected Automatically

We use cookies, analytics tools, and similar technologies to collect certain information automatically, such as:

  • Browser type and version
  • IP address
  • Pages visited and time spent on the website
  • Device type, operating system, and general usage data

We do not collect login data, medical information, or sensitive personal details through the website.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries submitted through our forms
  • Communicate with you about updates or newsletters
  • Improve our website’s functionality and layout
  • Analyze visitor behavior to optimize performance and user experience
  • Ensure the security and integrity of our website and systems

We do not sell or rent your personal information to third parties.

4. Data Access and Sharing

Access to personal information is strictly limited to:

  • Sila Miami employees
  • Authorized external contractors (e.g., marketing, CRM, website, or IT support providers)

These parties are bound by confidentiality obligations and must handle data in accordance with this Privacy Policy.

Third-Party Service Providers

We may share limited data with service providers solely to operate our digital services, including:

CRM and Email Marketing Platforms

Used for communication and managing inquiries.

Mindbody Integration

Our website uses the Mindbody API to display class schedules and availability. When booking, you are redirected to the Mindbody platform, which follows its own privacy rules.

Marketing Tools (Present or Future)

If implemented, we may use advertising and analytics technologies including:

  • Meta (Facebook/Instagram) Pixel
  • Google Ads & Google Analytics
  • TikTok Pixel
  • Email marketing tracking pixels

These tools help measure website traffic, improve ad relevance, track conversions, and understand user actions.

Important: We do not share personally identifiable information (such as name, phone number, or email) with these platforms through pixels. Data collected through pixels is aggregated and used for analytics, optimization, and marketing performance measurement.

Future Payment Processors

If Sila Miami implements payments through Square, PayPal, or other gateways, all financial data will be handled directly by the payment provider. We do not store or process payment card information on our systems.

5. Data Retention

We retain personal information only for as long as necessary:

  • Contact form submissions: up to 12–24 months unless part of an active client relationship.
  • Newsletter emails: retained until you unsubscribe.
  • Analytics and cookie data: kept in aggregated, non-identifiable form.

6. Your Rights and Choices

You may request at any time:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your information
  • Unsubscribing from newsletters or marketing communications

To exercise these rights, contact us at info@silamiami.com. You may also unsubscribe directly from any email you receive.

Please note that your rights may differ depending on your state or country of residence.

7. Cookies, Analytics & Marketing Pixels

Our website uses cookies and similar technologies to improve user experience, optimize site performance, and understand visitor behavior.

A. Essential Cookies

Required for basic website functionality, such as:

  • Navigating pages
  • Submitting forms
  • Security and session stabilization

These cookies cannot be disabled.

B. Performance & Analytics Cookies

Used to understand how visitors use the website and identify areas for improvement. Tools may include:

  • Google Analytics
  • Server-side visitor logs
  • Basic engagement tracking

Collected data is aggregated and non-personal.

C. Functional Cookies

Enhance user experience by remembering device settings, browser preferences, or interaction patterns.

D. Marketing & Retargeting Cookies (If Activated)

If we launch marketing campaigns, we may use cookies and pixels for:

  • Measuring ad performance
  • Understanding which campaigns lead visitors to the website
  • Creating audience segments (non-identifiable)
  • Retargeting visitors with relevant ads on Google, Instagram, Facebook, TikTok, etc.

These tools may place cookies on your device, but do not collect personal information such as your name, email, or phone number unless you have explicitly provided it on their platform.

Managing Cookies: You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may limit some website features.

8. Security

We use administrative, technical, and physical safeguards to protect the personal information we collect.

Examples include:

  • HTTPS encrypted data transmission
  • Restricted access controls
  • Secure third-party service providers
  • Regular security monitoring

While no online system can be guaranteed 100% secure, we take reasonable measures to protect your information.

9. Links to Third-Party Websites

Our website may include links to third-party platforms (such as Mindbody or payment processors). This Privacy Policy applies only to Sila Miami’s website. We encourage reviewing third-party privacy policies for their practices.

10. Children’s Privacy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 18. If such information is detected, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date will reflect any modifications.

12. Contact Us

For questions, concerns, or privacy-related requests, please contact:

Sila Miami
Email: info@silamiami.com
Website: www.silamiami.com
Miami, Florida, USA